Shipping policy

At JOLLIMARA, we aim to process and ship your order as smoothly as possible. Please review our shipping information before placing your order.

Order Processing

Standard orders are generally processed within 3 business days. Processing times do not include weekends or public holidays.

Pre-order items may have different processing times. The applicable processing and estimated delivery time will be clearly stated on the individual product page. Please review this information before placing your order.

Shipping & Delivery

We currently ship across Europe, the United Kingdom, the United States, and Canada.

Delivery times vary depending on the product, shipping destination, and carrier. Estimated delivery times are provided on the relevant product page where applicable.

Please note that delivery times are estimates and not guaranteed, as delays may occasionally occur outside of our control.

Shipping Costs

Shipping costs are calculated based on your delivery destination and will be displayed at checkout before payment.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow some time for your tracking information to become active after receiving your shipping confirmation.

Pre-Orders

Products marked as PRE-ORDER are not immediately available for shipment.

The estimated processing and delivery time for each pre-order product is stated on its product page. By placing a pre-order, you acknowledge the stated estimated timeframe.

Multiple Items

If your order contains multiple products with different processing or availability times, your items may be shipped separately.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you notice an error in your shipping address, please contact us as soon as possible at jollimara@hotmail.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Customs & Import Charges

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Where these charges are not collected at checkout, they may be payable by the customer upon import, subject to applicable law.